F.A.Qs

Find quick answers to the most common questions about shopping with HerbMori. Can't find what you're looking for? Our friendly customer service team is always ready to help at support@herbmori.com.

Orders & Shipping

  • Q: How long will it take to receive my order?

    • A: We process orders within 1-2 business days. Once shipped, delivery times within the USA are typically 3-7 business days with our standard free shipping.

  • Q: Do you ship internationally?

    • A: Currently, we focus exclusively on serving our customers within the USA to ensure the fastest delivery and best service.

  • Q: How can I track my order?

    • A: Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number and a link to monitor your package's journey in real-time.

  • Q: What if I need to change my shipping address?

    • A: Please contact us immediately at support@herbmori.com with your order number. We can only change the address if your order has not yet been processed for shipping.

Returns & Refunds

  • Q: What is your return policy?

    • A: We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • Q: How do I start a return?

    • A: To initiate a return, please contact our customer service team at support@herbmori.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

  • Q: What if my item arrives damaged?

    • A: Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Payment & Security

  • Q: What payment methods do you accept?

    • A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout.

  • Q: Is my payment information secure?

    • A: Absolutely. Our store is powered by Shopify’s secure, PCI-compliant checkout system. Your full payment details are encrypted and are never stored on our servers.

Contact & Support

  1. Q: What are your customer service hours?

A: Our team is available via email Monday to Friday, 9:00 AM - 5:00 PM EST. We strive to respond to all inquiries within one business day.

Q: How can I contact you?
A: The best way to reach us is by email at support@herbmori.com. For all other contact details, please visit our Contact Us page.