F.A.Qs
Find quick answers to the most common questions about shopping with Herbmori. Can't find what you're looking for? Our friendly customer service team is always ready to help.
Orders & Shipping
Q: How long will it take to receive my order?
A: We process orders within 1-2 business days. Once shipped, delivery times are:
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Within USA: 2-4 business days with our standard free shipping.
Q: Do you ship internationally?
A: ni ! We now ship within USA
Q: How can I track my order?
A: Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number and a link to monitor your package's journey.
Q: What if I need to change my shipping address?
A: Please contact us immediately at support@herbmori.com with your order number. We can only change the address if your order has not yet been processed for shipping.
Returns, Refunds & Warranty
Q: What is your return policy?
A: We offer a 30-day return policy from the date you receive your item. The product must be unused, in its original packaging, and in resalable condition. Please see our full [Refund Policy] for details, including specific rights for customers in the USA.
Q: How do I start a return?
A: To initiate a return, please contact our customer service team at support@herbmori.com within the 30-day window. Include your order number and the reason for the return.
Q: Do your products come with a warranty?
A: Yes! Most of our products are covered by a manufacturer's warranty. The specific warranty length and terms can be found on the product page or included in the product manual. We stand behind the quality of the items we sell and will help facilitate any valid warranty claims.
Products & Performance
Q: How do I choose the right vacuum for my home?
A: Consider your floor types (e.g., carpet, hardwood), whether you have pets (need strong suction and a good filter), and your storage space (upright vs. canister). If you need personalized advice, don't hesitate to email us!
Q: Are your lawn mowers electric or petrol?
A: We carefully select a range of both electric (corded and cordless) and petrol lawn mowers. You can filter by power type on our "Lawn Mowers" collection page to find the best model for your yard size and needs.
Q: Can the stand mixers handle heavy dough?
A: Absolutely. We choose mixers known for their powerful motors and durable construction. Check the product description for specific motor power and capacity details to ensure it meets your baking requirements.
Q: Do you sell spare parts and accessories?
A: Yes, we stock a selection of common spare parts and accessories like vacuum bags, brushes, lawn mower blades, and mixer attachments. These can be found on the respective product pages or by searching our site.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express), and Shop Pay for a fast and secure checkout.
Q: Is my payment information secure?
A: Completely. We use Shopify's secure, PCI-compliant checkout system. This means your full payment details are never stored on our servers and are handled by industry-leading encryption.
Contact & Support
Q: What are your customer service hours?
A: Our team is available via email Monday to Friday, 9:00 AM - 5:00 PM AEST. We strive to respond to all inquiries within one business day.
Q: How can I contact you?
A: The best way to reach us is by email at support@herbmori.com. For all other contact details, please visit our Contact Us page.